> For the complete documentation index, see [llms.txt](https://lakm.gitbook.io/helpdesk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lakm.gitbook.io/helpdesk/documentation/welcome.md).

# Welcome

Introduction

**Helpdesk** is a full-stack helpdesk and support ticket package built for Laravel. It provides everything you need to add a complete support system to your Laravel application without having to build the ticketing infrastructure from scratch.

Users can create detailed support tickets, describe their issues, and attach media when needed. The package includes a ready-to-use admin panel for managing tickets, conversations, users, and other essential helpdesk operations.

Helpdesk also includes features such as **messenger notifications, advanced filtering, configurable ticket statuses and priorities, and theme customization**. Most of the package can be configured to fit the requirements of your application, while the available customization options allow you to adapt the look and behavior to your needs.

Whether you need a simple support system or a more complete helpdesk solution, Helpdesk gives you a solid foundation that integrates naturally with Laravel.

<button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Ask a question…</button>

<button type="button" class="button secondary" data-action="ask" data-query="How do I deploy my first project" data-icon="rocket-launch">Deploy your first project</button><button type="button" class="button secondary" data-action="ask" data-query="How do I set up a custom domain" data-icon="globe">Set up a custom domain</button><button type="button" class="button secondary" data-action="ask" data-query="How do I invite my team" data-icon="user-group">Invite your team</button>

***

{% hint style="success" icon="sparkles" %}
**New: scheduled deploys and team-level audit logs.** Schedule deploys for any future date and review every action taken in your workspace.

<a href="https://gitbook.com/docs/changelog" class="button secondary">See what's new</a>
{% endhint %}

## Where to start

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-rocket-launch" style="color:$primary;">:rocket-launch:</i></h4></td><td><h4>Getting started</h4></td><td>Set up your account and ship your first project in minutes.</td><td><a href="/helpdesk/documentation/getting-started/getting-started.md">Getting Started</a></td></tr><tr><td><h4><i class="fa-book" style="color:$primary;">:book:</i></h4></td><td><h4>Core concepts</h4></td><td>Understand workspaces, projects, and how permissions work.</td><td><a href="/helpdesk/documentation/core-concepts/core-concepts.md">Core concepts</a></td></tr><tr><td><h4><i class="fa-graduation-cap" style="color:$primary;">:graduation-cap:</i></h4></td><td><h4>Guides</h4></td><td>Walkthroughs for common tasks like custom domains and automations.</td><td><a href="/helpdesk/documentation/guides/guides.md">Guides</a></td></tr><tr><td><h4><i class="fa-book-open" style="color:$primary;">:book-open:</i></h4></td><td><h4>Reference</h4></td><td>Detailed configuration options, limits, and terminology.</td><td><a href="/helpdesk/documentation/reference/reference.md">Reference</a></td></tr></tbody></table>

## Popular tasks

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th></tr></thead><tbody><tr><td><h4>For builders</h4></td><td><a href="/helpdesk/documentation/getting-started/quickstart.md">Quickstart</a></td><td><a href="/helpdesk/documentation/getting-started/your-first-project.md">Your first project</a></td><td><a href="/helpdesk/documentation/guides/custom-domains.md">Custom domains</a></td></tr><tr><td><h4>For admins</h4></td><td><a href="/helpdesk/documentation/core-concepts/permissions.md">Permissions</a></td><td><a href="/helpdesk/documentation/reference/configuration.md">Configuration</a></td><td><a href="/helpdesk/documentation/core-concepts/workspaces-and-projects.md">Workspaces and projects</a></td></tr><tr><td><h4>For developers</h4></td><td><a href="/helpdesk/documentation/guides/automations.md">Automations</a></td><td><a href="/helpdesk/documentation/reference/glossary.md">Glossary</a></td><td><a href="/helpdesk/documentation/reference/configuration.md">Configuration</a></td></tr></tbody></table>


---

# Agent Instructions
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## Querying This Documentation
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```
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