> For the complete documentation index, see [llms.txt](https://lakm.gitbook.io/helpdesk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lakm.gitbook.io/helpdesk/sdk/queries/support-tickets.md).

# Support tickets

Namespace: `LakM\HelpdeskBackend\Queries`.

## `SupportTicketQuery`

| Method                                                                                                                                                                                                      | Returns                  | Description                                                                                |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------ | ------------------------------------------------------------------------------------------ |
| `findOrFail(mixed $id)`                                                                                                                                                                                     | `SupportTicket`          | Find a ticket or throw `ModelNotFoundException`                                            |
| `indexQuery()`                                                                                                                                                                                              | `Builder<SupportTicket>` | Base query with `category`, `assignees`, `latestConversation`, `user`, `tags` eager-loaded |
| `latest(int $limit = 10)`                                                                                                                                                                                   | `Collection`             | Most recent `$limit` tickets                                                               |
| `paginate(Request, Filter, array $allowedFilters, array $allowedSorts, ?bool $onlyUnanswered, ?bool $onlyAnswered, ?bool $onlyAssignedTickets, ?bool $onlyUnassignedTickets, ?bool $onlyMyAssignedTickets)` | `LengthAwarePaginator`   | Full admin listing with filters, sorts and scope flags                                     |
| `getOneById(string $id)`                                                                                                                                                                                    | `SupportTicket`          | Single ticket with the same eager-loads as `indexQuery()`                                  |

```php
use LakM\HelpdeskBackend\Filter\Filter;
use LakM\HelpdeskBackend\Queries\SupportTicketQuery;

$tickets = SupportTicketQuery::paginate(
    request: $request,
    filter: app(Filter::class),
    allowedFilters: [/* AllowedFilterData[] */],
    allowedSorts: ['title', 'created_at'],
    onlyUnanswered: true,
);
```

The boolean `$only*` flags apply the matching scopes (`unanswered()`, `answered()`, `assigned()`, `unassigned()`, `myAssigned($user)`) to the listing.

## `UserSupportTicketQuery`

Queries scoped to the ticket owner (or an admin viewing the owner's tickets).

| Method                                  | Returns                | Description                         |
| --------------------------------------- | ---------------------- | ----------------------------------- |
| `find(mixed $userId, string $ticketId)` | `SupportTicket`        | Find a ticket belonging to the user |
| `paginate(...)`                         | `LengthAwarePaginator` | Paginated tickets of the user       |

## `SupportTicketAgentQuery`

| Method                                            | Returns                     | Description                      |
| ------------------------------------------------- | --------------------------- | -------------------------------- |
| `showAll(SupportTicket $ticket)`                  | `Collection\|BelongsToMany` | Agents assigned to the ticket    |
| `availableAgents(SupportTicket $ticket)`          | `Collection`                | Users that can still be assigned |
| `hasAgent(SupportTicket $ticket, mixed $agentId)` | `bool`                      | Whether the agent is assigned    |

## `SupportTicketConversationQuery`

| Method                                             | Returns                | Description                    |
| -------------------------------------------------- | ---------------------- | ------------------------------ |
| `paginate(string $ticketId, int $rows, int $page)` | `LengthAwarePaginator` | Paginated messages of a ticket |


---

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